Privacy Policy
INTRODUCTION
We are a window manufacturing company providing our patented industry specific products and services to a wide customer base including Builders; Architects; other Window Manufacturers; Home Renovators; and the General Public.
Through these varied operations, Shugg Windows Pty Ltd from time to time gather information from customers and other parties with whom we deal for a variety of reasons including, in particular, to enable us to improve the nature of the services we provide.
Shugg Windows Pty Ltd understands individuals’ concerns regarding confidentiality and takes seriously its obligations in respect of all information it gathers.
To safeguard that information, Shugg Windows Pty Ltd has implemented a policy to ensure compliance with the Privacy Act 1988 (Cth)1 and the National Privacy Principles (“NPPs”). This Privacy Policy outlines how Shugg Windows Ltd deals with personal information.
Our Privacy Policy voluntarily complies with recent Federal Government guidelines issued by the Privacy Commissioner and effective as of 21 December 2001. If you require further information regarding the guidelines, please go to the website of the Office of the Federal Privacy Commissioner.2
INFORMATION COLLECTION AND USE
We automatically receive and record information on our server logs from your browser, including your IP address, our cookie information and the pages (s) you requested.
Different personal information is collected for different reasons. The personal information we collect is in most cases supplied directly by you when you give us your details, place an order, make an enquiry, or provide feedback to us.
Depending on the circumstance, we sometimes collect other information such as where you heard about us or what your areas of interest are, so that we can improve our service offering to you.
When you submit an enquiry with us, we ask for your name, email address and telephone number. Once you register and sign up for our services, your details will be known to us.
The type of service or interaction you wish to receive will determine the specific type of information we need to collect. Personal information can include information such as: Your name, address, phone and other contact details (fax, email etc), merchandise information (purchases, orders etc), and methods of payment.
We use personal information to fulfil your requests for certain products and services. We will not use personal information for any purpose other than this, without your consent.
IDENTIFICATION
Shugg Windows Pty Ltd does not use any prohibited identifiers (for example a tax file number) to identify its customers.
YOUR INFORMATION - SECURITY AND STORAGE
We take all reasonable steps to store your personal information securely. In particular, we want you to feel confident in dealing with us on the internet.
Shugg Windows Pty Ltd feedback, contact & other forms use a security processing technology which protects all information passed from you to us by encryption making it extremely difficult for this information to be intercepted.
Personal information may be stored in either hard copy form or on computer or both. Hard copy personal information is wherever practical, kept under locked security. Personal Information stored on computer is wherever practical, password protected.
Only specific employees in our sales & customer service, marketing, human resources, and IT areas have access to our customers' information, and only under strict controls and procedures.
Where possible and practical, Shugg Windows Pty Ltd will endeavour to comply with recognised Australian and international standards relating to information security.
Shugg Windows Pty Ltd regularly deletes and de-identifies Personal Information if the information is no longer needed by Shugg Windows Pty Ltd.
‘SENSITIVE INFORMATION’
Shugg Windows Pty Ltd will not ask a customer for information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or details of health, disability or sexual activity or orientation, unless:
The Customer provides their consent;
The collection of that information is specifically authorised by law;
The collection is necessary to lessen a serious or imminent threat to the health or safety of a person; or
The collection of the information is necessary for the establishment, exercise or defense of a legal claim.
COOKIES & HOW THEY WORK
When you visit SHUGG Windows Pty Ltd web site, our site will automatically send you a "cookie".
A cookie is a small amount of information sent from a web server to your computer, and is used to identify you only by a random number enabling your computer to be recognised while the current Session lasts. It is used to handle your Session and contains a unique number only. This number becomes invalid as soon as your Session ends. Usually 30 minutes after you left the site or you closed your browser.
This information does not personally identify you, but it does tell us that your computer has visited our site and what areas of the site have been browsed.
You can decline cookies by adjusting the “accept cookies” setting in your browser, however this may affect the functionality of the web site.
YOUR INFORMATION - YOUR CONSENT
Shugg Windows Pty Ltd will not disclose to a third party, any information we collect that is personally identifiable information about you to companies or people except in the following situations;
We have your consent to share the information;
- We need to share your information to provide the product or service you have requested;
- We need to send information to companies or contractors who work on behalf of us to provide a product or service to you. (These companies or contractors do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us.);
- We respond to subpoenas, court orders or legal process; or
- We find that your actions on our web site violate the Terms & Conditions or any of our usage guidelines for specific products or services.
By using our products and services, you agree that you have been adequately informed of our privacy policy, have the capacity to understand it, and provide your voluntary consent for us to collect, use and disclose personal information in accordance with this policy.
YOUR INFORMATION - WHY WE COLLECT IT
We may collect information for a number of reasons including to:
- Deliver products or services to you.
- Complete other transactions with you or on your behalf.
- Better understand your requirements and preferences.
- Improve our service.
- Protect against fraud or theft.
- Provide offers that are of greater interest or benefit to you.
WHAT HAPPENS IF PERSONAL INFORMATION IS NOT PROVIDED.
Where relevant, Shugg Windows Pty Ltd will endeavour to make customers aware that Shugg Windows Pty Ltd may not be able to provide a proper service to them if personal information is not provided upon request.
DIRECT MARKETING
If you do not wish to be contacted by Shugg Windows Pty Ltd (about current news and updates, special offers, discounts or other promotional events), write to Shugg Windows Pty Ltd Customer Relations Department 1885 Dandenong Hastings Road, PEARCEDALE, Vic 3912
YOUR INFORMATION – HOW WE COLLECT IT
The personal information we collect is in most cases directly supplied by you when you give us your details, place an order or provide feedback to us.
- We collect information in a number of ways including:
- When you register your details with us or give us the information.
- When you order goods or services.
- When you open a trade account with us.
CONTRACTORS
Shugg Windows Pty Ltd may from time to time employ subcontractors to provide services to it. In these situations, personal information may be collected about those subcontractors. This privacy policy applies equally to those subcontractors.
YOUR INFORMATION - WHO WE MAY SHARE IT WITH
Shugg Windows Pty Ltd has no intention of selling your personal information to other parties, unless consent has been sought from you first or if we have already told you about the disclosure.
We also often need to pass personal details such as your name and address to companies who perform parts of our service delivery. These include but are not limited to organisations such as couriers, subcontractors and suppliers.
In all circumstances where your personal information is disclosed, Shugg Windows Pty Ltd will ensure that these third parties undertake to protect your privacy.
From time to time, we may provide aggregated and "de-identified" information to other business partners for various purposes.
LEGAL REQUESTS
Shugg Windows Pty Ltd may lawfully disclose your personal information for law enforcement or regulatory purposes. Shugg Windows Pty Ltd cooperates with law enforcement inquires and other third parties to enforce laws, intellectual property and other rights. We can (and you authorise us to) disclose any information about you to law enforcement or other governmental officials as we, in our sole discretion, believe necessary, appropriate or as otherwise permitted under the Privacy Act 1988 (Cth), in connection with an investigation of fraud, intellectual property infringements, piracy or other activity that is illegal or may expose us to legal liability
YOUR INFORMATION - ACCESS, REVIEWING AND CHANGING IT
If you would like to access your personal information, please send a written request to Shugg Windows Pty Ltd Customer Relations Department , 1885 Dandenong Hastings Road, Pearcedale, Vic 3912 or phone us on 03 5978 7738.
CONTROL OF YOUR PASSWORD
You are responsible for all actions taken with your User ID and password. Therefore we do not recommend that you disclose your Shugg Windows Pty Ltd password to any third parties. If you choose to share your User ID and password or your information with third parties to provide you additional services, you agree that you are responsible for all actions taken with your User ID and password and therefore you should review that third party's privacy policy. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password.
PRIVACY ISSUES - WHO TO CONTACT
If you have any queries with respect to this privacy policy please contact our Customer Relations Department at Shugg Windows Pty Ltd Customer Relations Department , 1885 Dandenong Hastings Road, Pearcedale, Vic 3912 or phone us on 03 5978 7738.
WHEN SHUGG WINDOWS PTY LTD MAY WITHHOLD ACCESS TO PERSONAL INFORMATION
If Shugg Window Pty Ltd does withhold Personal Information, Shugg Windows Pty Ltd will provide written reasons.
Access to Personal Information may be withheld in a number of circumstances. These include where:
- Providing access would pose a serious and imminent threat to the life or health of a person;
- Providing access would have an unreasonable impact on the privacy of others;
- The information is subject to confidentiality where the person who provided the information to Shugg Windows Pty Ltd did so expressly on the condition that it remains confidential;
- The request is vexatious or frivolous;
- The information relates to current or anticipated legal proceedings between Shugg Windows Pty Ltd and the person and the information would not be required to be discovered to a court;
- Shugg Windows Pty Ltd is in commercial negotiations with the person and the information would reveal Shugg Windows Pty Ltd intentions;
- Providing access would be unlawful or Shugg Windows Pty Ltd is required by a law to withhold access; or
- Providing access could prejudice the investigation or detection by Shugg Windows Pty Ltd or by a government body of an unlawful activity or some serious or improper misconduct.
Where Shugg Windows Pty Ltd does withhold Personal Information, Shugg Windows Pty Ltd may instead choose to give the customer a summary of that information.
THIRD PARTY INTERMEDIARY
If Shugg Windows Pty Ltd withholds access to personal information, Shugg Windows Pty Ltd will consider whether the provision of access to an independent third party will meet the relevant needs of Shugg Windows Pty Ltd and the customer.
SHUGG WINDOWS PTY LTD PRIVACY POLICY AND PRACTICES
We will always make sure that we handle your personal information securely and carefully and will only use your personal information when it is necessary for us to deliver you a service or perform other necessary business functions and activities as outlined herein.
- Shugg Windows Pty Ltd will not use your information for purposes unrelated to the products and services we provide, unless we first obtain your consent.
- Wherever possible Shugg Windows Pty Ltd will give you the option of interacting anonymously with us provided it is practicable and lawful to do so.
- We will always use fair and lawful means of collecting personal information.
- In most circumstances we will collect personal information directly from you.
From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated
OTHER SITES
Shugg Windows Pty Ltd is not responsible for the privacy practices of sites that are linked to this site via hyperlinks, banner advertising or otherwise. Please take care at all times to check whose site you are visiting.
CHANGES TO OUR PRIVACY POLICY
We may amend this policy from time to time. If we make any substantial changes in the way we use your personal information, we will notify you by posting a prominent announcement on our pages.
1 http://www.privacy.gov.au/
2 http://www.privacy.gov.au/publications/npps01.html